Privacy Policy

This policy explains how [OWNER INPUT REQUIRED: legal company name] (“Tree Trimming Service,” “we,” “us”) handles information collected through this website. Tree Trimming Service is a request and coordination service: we connect people who need tree work with independent tree-service providers.

Information we collect

• What you enter in a request: name, phone number, optional email, property address, city and ZIP, the services you need, urgency, a description of the job, property type, contact preferences and, for professional requests, your company and role.
• Photos you choose to upload. Photos may include your property and anything visible in them.
• How you found us: the page you submitted from, the page you first landed on, the referring website and campaign tags (UTM parameters or ad click IDs) where present.
• Basic technical data: browser type, approximate device type, and a one-way (hashed) version of your IP address used for spam and abuse prevention. We don’t store your raw IP address with your request.
• Site usage events such as page views and button clicks, recorded with a random identifier stored in your browser’s local storage (not a cookie).

How we use it

• To review your request and connect you with a tree-service provider who can give you an estimate.
• To contact you about your request by call, text or email, as you asked when submitting.
• To prioritize urgent requests, prevent spam and abuse, and keep the service secure.
• To understand which pages and campaigns lead to requests so we can improve the service.
• If, and only if, you tick the optional box: to send occasional seasonal tree-care reminders. You can unsubscribe at any time.

How we share it

• With independent tree-service providers. We share your request details, contact information and photos with the provider (or providers) we connect you with, so they can contact you and prepare an estimate. Providers are separate businesses with their own privacy practices.
• With service providers who help us operate, such as website hosting, email delivery and analytics, only as needed to provide those services.
• When required by law, or to protect rights, safety and the security of the service.

We do not sell your personal information, and we don’t share your phone number or email with anyone for their own marketing.

Calls and text messages

When you submit a request, you ask us and the provider we connect you with to contact you about that request. Message and data rates may apply. You can reply STOP to any text message to opt out of texts. Marketing messages are only sent if you separately opt in, and opting out of them doesn’t affect your request.

Cookies and analytics

Our own analytics don’t use cookies. They use your browser’s local storage to remember how you first found the site. If we add third-party analytics or advertising measurement (such as Google Analytics), we will update this section before doing so.

How long we keep it

We keep request information for as long as needed to handle your request, keep business records and resolve disputes. Our default retention period is 24 months after your last request, unless a longer period is required by law. You can ask us to delete your information sooner (see below).

Security

Requests are sent over an encrypted connection (HTTPS). Photos are stored outside the public website and only shared through private, expiring links. No method of storage or transmission is completely secure, but we take reasonable measures to protect your information.

Your choices

You can ask us to access, correct or delete the information we hold about you, or to stop contacting you, by contacting us at [OWNER INPUT REQUIRED: privacy contact email].

Children

This site is intended for adults. We don’t knowingly collect information from children under 13.

Changes

We may update this policy. The date at the top shows when it last changed.

Contact

[OWNER INPUT REQUIRED: legal company name]
[OWNER INPUT REQUIRED: mailing address for notices]
[OWNER INPUT REQUIRED: contact email]